Refund Policy

We offer 30 day refund policy. We value the importance of a timely and hassle-free parcel delivery experience for our customers. 

Order Cancellation

Order processing is 1-2 days, and once we process the order cancellation is no longer allowed. 

Once we receive your order information we will give 2 hours to cancel or make changes to your orders. Failure to cancel the order to the said time frame is considered final sales.

Return Policy - Easy and Convenient Returns At PetDropship,

we are committed to ensuring your utmost satisfaction with every purchase. We understand that there may be instances where returns or exchanges become necessary, and we want to make the process as seamless as possible. Please take a moment to review our comprehensive return policy below for more details.

To be eligible for a return, the item must meet the following criteria:

  1. It must be in the same condition as when you received it.
  2. The item must be unused and in its original packaging, including all the items that were included in the original package.
  3. You must provide the receipt or proof of purchase.

Return Shipping Costs:
Customers are responsible for the return shipping costs, including any duties or taxes that may apply. Once we receive the item, we will inspect it, and depending on its condition, issue a full or partial refund or store credit.

Non-Returnable Items:
Customized orders, gift cards, sales product and warranty purchases are not eligible for returns. Additionally, shipping costs, shipping protection, and priority processing fees are non-refundable.

Damages and Issues:
Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, please contact us within 3-5 days of receiving the product. We will evaluate the issue and provide a resolution by either replacing the problem parts or the entire fixture, depending on the situation. It is mandatory to provide photos and/or videos for our team to assess the issues accurately. If you prefer to return the fixture instead, you will be responsible for the return shipping costs. We will cover the cost of replacements if high-quality photos and/or videos showing the defects are provided.

Exchanges:
We do not accept exchanges unless the item is damaged or broken.